Depending on the production volume the amount of spoilage varies. The larger the order is, the more items would be spoiled. Usually, for orders over 1000 units, our spoilage percentages are around 1% to up 3%.
With smaller orders (up to 100 items) our policy affirms that we account for the spoiled items and deliver you the full requested quantity. So, in the end, we will give you exactly what you asked for.
For larger orders, our team lets you know beforehand whether you should expect X% or Y% of spoilage with your order. This way you know how many extra items you need to order. In any case, as it is with any large industrial production projects, spoilage is a natural part of accounting forecasts.
For all other cases, our policy is as follows:
“We go to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, the Company accepts returns and will refund the payment if and when customers are disappointed by the Company’s merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.
In the case that production has commenced and stock availability is limited for the initial selected product, the company reserves the right to upgrade products to the next best option in relation to colour and brand. This, however, does not constitute the right for a refund; in the case, the product is materially different than what was initially selected, the company will evaluate the potential of a reprint on a case by case scenario.”